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Helpdesk settings

Slack / Discord notifications and other inbox preferences

Outbound notifications

Paste a Slack incoming-webhook URL (or Discord channel webhook) here and we'll ping it when the events you select happen. Leave blank to disable.

Must start with https:// — Slack, Discord and Mattermost incoming webhooks all work.
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0 disables. The cron runs daily at 03:00 UTC and closes any open / in-progress ticket whose last activity is older than this threshold.